2 Ton 14 Seer Bryant Electric Heat Package Unit

Description

2 Ton 14 Seer Bryant Electric Heat Package Unit
Free shipping to the freight terminal nearest you Free round to square adapter Free thermostat Free heat strip Free 15 minute consultation with one of our NATE certified technicians All products are backed by the full manufactures warranty
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2 Ton 14 Seer Bryant Electric Heat Package Unit
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Free shipping to the freight terminal nearest you
Free round to square adapter
Free thermostat
Free heat strip
Free 15 minute consultation with one of our NATE certified technicians
All products are backed by the full manufactures warranty
About Us
Ace Air Direct's parent company has grown to one of the largest residential HVAC companies in North Central Florida. We have taken the knowledge and expertise along with our buying power to supply you the best products and prices available on your HVAC system.
Our Cornerstone Values
Itâs our goal to see that all of our customers receive the finest service possible with high-quality equipment and technicians who have superb training. As a guideline for how we conduct our business, we use the follow cornerstone values:
The Customer Is King:
Providing the customer with top-notch service is at the core of everything we do. We back this up with a 100% satisfaction guarantee.
Network Organization:
Our business is built on developing strong relationships between customers and our team members.
Everyone Is Important:
Each individual makes an important contribution to the success of our business, and each customer is worth special consideration. Your needs are important to us!
Integrity:
We build all our relationships on a basis of trust and honesty. Itâs one of the reasons our customers keep coming back to us again and again.
âWar Room Mentalityâ:
We are single-minded and focused when it comes to maximizing satisfaction and producing results.
With our long history of quality, team of expert technicians, and unwavering commitment to customer satisfaction, Ace A/C of Ocala is your best choice for taking care of comfort in your home or business. Just give us a call today to schedule the work you need, and weâll be there!
Shipping
Shipping Policy
Processing Time.
Ace Air Direct normally processes and ships orders within 1-2 business days. Orders placed over the weekend will be processed and shipped early the following business day. If an item is on backorder, a few extra days may be required for back ordered items to ship.
Free Shipping.
Free shipping applies to both residential and business customers to the freight companyâs hub. Liftgate service is available at an additional charge (contact the trucking company for availability and details). You will receive a bill of laden and tracking number as soon as your order is shipped. The Freight LTL Shipping service provided does not include delivery inside your premises.
Product Timeline.
Transit shipping time begins once your items have left our warehouse. We strongly recommend that you do NOT schedule your a/c installation until your unit (s) have arrived. Unforeseen delays in shipping by freight or ground carrier may occur and are out of our control.
Shipping Requirements:
You must include your phone number and address prior to shipping. Orders over 00 require a copy of a valid drivers license.
Product Arrival
Arrival Guaranty.
Arrival times are not guaranteed and may vary based on your address. Our provider puts a priority on our products; however, products are still subject to availability within your local Freight LTL Company delivering terminal.
Product Inspection.
It is important to do each of the following steps to insure you have received everything in your order.
Please use your delivery receipt to count the number of boxes (items) in your shipment and make sure your count matches the receipt.
Inspect the condition of each box or item on the pallet.
Remove wrapping or boxes and inspect each item of equipment in front of the driver.
Be thorough.
Note any dents or scratched items.
DO NOT SIGN/ACCEPT ANY ITEMS THAT ARE DAMAGED. YOU ASSUME ALL RESPONSIBILITY ONCE YOU SIGN/ACCEPT THE BILL OF LADEN.
Mark the delivery receipt clearly with missing or damaged items.
Wrap broken or damaged items in clear packaging.
Please complete the checklist above before signing the receipt for delivery. Remember to do all of this with the driver as your witness.
If anything is missing or damaged, note it on the delivery receipt. Contact our customer service department within 24 hours and convey notes from the delivery receipt at. If we do not hear from you within 24 hours concerning missing or damaged items, we reserve the right to reject the claim.
Anything noted on the delivery receipt must be reported within 24 hours to our customer service department. Damages not reported within 24 hours may not be accepted.
Delivery Receipt
Everything arrived as it should.
If, after your inspection the number of items noted on the delivery receipt match your count and there are no damaged items.
Mark Receipt Clear. Make note on the receipt that everything was delivered by simply writing
âClearâ
on the receipt.
Accept the delivery and sign the delivery receipt. Whew! Now you have youâre products and are ready to go!
Missing Items.
If the items delivered and items on the receipt do not match do the following.
Mark the delivery receipt as
âShort.â
Note all items that are missing clearly and legibly.
If shrink wrap was torn or had been replaced during transit; or if in a box, it was damaged and taped. Mark on the receipt
âWrap Broken.â
We will work with the carrier to track down the missing items. This may take a few days, please allow the carrier time to track these items.
If the items are not located, we will ship the missing items via standard ground shipping to you at no charge. NOTE: It is important that the receipt is noted âshortâ and the times missing are notated on the delivery receipt.
Damaged Shipment.
If any items appear damaged, please do the following:
Next to the item on the receipt, write
âdamaged.â
Describe the damage.
Refuse the damaged items, but keep and sign for everything that was delivered in good condition. Note items that were returned on the delivery receipt. This must be done clearly and legibly.
Contact our customer service department to let us know which items were refused for damaged as well as items accepted in the order at time of delivery. Once we receive confirmation from the Freight LTL Company, we will ship out the replacement product (s) to you promptly.
Our policy is to ship replacement products ONLY when the order was refused for damages at the time of delivery. If you signed the delivery receipt and discover damages at a later date, you will need to contact Freight LTL Company to report damages and work with their claims department for a replacement. They will need your shipping tracking number to file a claim for shortages or damages. We will not be held liable.
Delivery
Delivery Policy
Arrival Guaranty.
Arrival times are not guaranteed and may vary based on your address. Our provider puts a priority on our products; however, products are still subject to availability within your local Freight LTL Company delivering terminal.
Product Inspection.
It is important to do each of the following steps to insure you have received everything in your order.
Please use your delivery receipt to count the number of boxes (items) in your shipment and make sure your count matches the receipt.
Inspect the condition of each box or item on the pallet.
Remove wrapping or boxes and inspect each item of equipment in front of the driver.
Be thorough.
Note any dents or scratched items.
DO NOT SIGN/ACCEPT ANY ITEMS THAT ARE DAMAGED. YOU ASSUME ALL RESPONSIBILITY ONCE YOU SIGN/ACCEPT THE BILL OF LADEN.
Mark the delivery receipt clearly with missing or damaged items.
Wrap broken or damaged items in clear packaging.
Please complete the checklist above before signing the receipt for delivery. Remember to do all of this with the driver as your witness.
If anything is missing or damaged, note it on the delivery receipt. Contact our customer service department within 24 hours and convey notes from the delivery receipt. If we do not hear from you within 24 hours concerning missing or damaged items, we reserve the right to reject the claim.
Anything noted on the delivery receipt must be reported within 24 hours to our customer service department. Damages not reported within 24 hours may not be accepted.
Delivery Receipt
Everything arrived as it should.
If, after your inspection the number of items noted on the delivery receipt match your count and there are no damaged items.
Mark Receipt Clear. Make note on the receipt that everything was delivered by simply writing
âClearâ
on the receipt.
Accept the delivery and sign the delivery receipt. Whew! Now you have youâre products and are ready to go!
Missing Items.
If the items delivered and items on the receipt do not match do the following.
Mark the delivery receipt as
Short.
Note all items that are missing clearly and legibly.
If shrink wrap was torn or had been replaced during transit; or if in a box, it was damaged and taped. Mark on the receipt
Wrap Broken.
We will work with the carrier to track down the missing items. This may take a few days, please allow the carrier time to track these items.
If the items are not located, we will ship the missing items via standard ground shipping to you at no charge. NOTE: It is important that the receipt is noted âshortâ and the times missing are notated on the delivery receipt.
Damaged Shipment.
If any items appear damaged, please do the following:
Next to the item on the receipt, write
damaged.
Describe the damage.
Refuse the damaged items, but keep and sign for everything that was delivered in good condition. Note items that were returned on the delivery receipt. This must be done clearly and legibly.
Contact our customer service department to let us know which items were refused for damaged as well as items accepted in the order at time of delivery. Once we receive confirmation from the Freight LTL Company, we will ship out the replacement product (s) to you promptly.
Our policy is to ship replacement products ONLY when the order was refused for damages at the time of delivery. If you signed the delivery receipt and discover damages at a later date, you will need to contact Freight LTL Company to report damages and work with their claims department for a replacement. They will need your shipping tracking number to file a claim for shortages or damages. We will not be held liable.
Returns
Return Policy
Thank you for shopping at Ace Air Direct. Our goal is 100% customer satisfaction! If you are not completely satisfied with your purchase, we will work to get you there!
Return Guidelines
Any of our products can be returned within 7 days of purchase if it meets the following criteria:
Purchase was in the last 7 days.
Product must be returned in original packaging.
Product wasnât used or damaged.
You must have receipt or proof of purchase.
Complete a Return Merchandise Authorization (RMA) from us.
Buyer is responsible for return shipping costs.
All this criterion must be met for us to process a return or refund. We will inspect all items before accepting the return into our warehouse.
Any item returned that is either damaged or not in original condition us subject to no refund or a partial refund based on inspection at our discretion.
For a Return Merchandise Authorization (RMA) please call.
Ineligible Returns
Refrigerant and individual electrical parts. These items are excluded from our return policy. Sale items. All sale items are final and not eligible for a refund. However, if a sale item was received damaged, it is eligible for exchange. If you receive a sale item that is damaged, please call us and we will help you with exchange instructions.
Return Questions?
Please call us with any questions about our Returns and Refunds policy. We invite you to call us with any refund so we can help insure you are completely satisfied.
Warranties
Warranty Policy
All products we sell, both Carrier and Goodman products come with a manufacturers warranty.
Warranty Policy.
It is especially important, to ensure your warranty is valid, that Installation is completed by a licensed dealer, contractor, or installer in accordance with all applicable federal, state, and local codes. If this is not done, your warranty
will not
be enforceable.
Labor Policy.
Ace Air Direct is
not
responsible for labor charges on warranty claims. General system warranties are for parts only. Labor will be charged.
Returns for Incorrect Specifications
Please check all specifications on the manufacturerâs website before ordering any products on our site. We will not accept returns for items ordered that do not meet the specifications for your building.
For details on Goodman products,
click here.
For details on Bryant/Payne by Carrier products,
click here.
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